Make the Most of Your Site Search

Your website’s Site Search is an extension of your navigation. It’s there to be an aid that helps users to find what they need quickly and easily. Site Search is especially important for industrial companies, as we often see large numbers of part number searches with high conversion rates.

Additionally, you can use Google Analytics to track data from your Site Search to help you improve your online marketing campaigns.  It’s not set up by default, but with just a little bit of work, you can get a bunch of great Site Search data from Google Analytics.

Find New Keyword Opportunities

By viewing the Search Terms report, you can get ideas of new terms to use in your SEO and PPC campaigns. If visitors are typing a particular keyword into your site search, they may be using that same keyword when they search in Google or Bing. If you see a lot of on-site searches for a keyword, you might want to try that word out in a pay per click campaign or add it to your list for SEO.

Get New Product Ideas

The Search Terms report in Google Analytics is a great place to research what your website visitors want, but you don’t offer. For example, a plastics supplier used this report to find out that a certain material was the single most searched keyword in their site search. It was a product they hadn’t previously offered for online sale. By adding it to their website, they can increase online sales and expand their product offering, making their site more valuable for users.

Improve Landing Pages

Whenever you see large numbers of searches, make sure you set the secondary dimension in Google Analytics to “Landing Page” to see which page visitors landed on when they typed in that keyword.

Now you can see which page visitors landed on for that keyword, and make adjustments to ensure visitors are getting to the best possible page of your website for that keyword.

Make Sure Visitors Can Find It

If users can’t see your Site Search, they probably won’t use it. Try testing the location of your site search to see if you can improve the user experience. For example, Freelin-Wade’s site search used to be below the fold, under the left navigation. In order to provide a better user experience, they moved it above the left navigation and saw a 77% increase in use of site search when it was above the fold!

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